It is the sixth time in seven years that Northumbrian has topped the charts!
The British Water Annual Water Company Performance Survey measured supplier views on the main water supply and sewerage companies in ten main categories: contractual approach, attitude, professionalism, impact on supply chain, innovation, procurement practices, policies, communication, partnerships and AMP cycle transition.
Northumbrian came out top of the list with an overall score of 7.5 out of 10. Second was Anglian Water with 6.8, while Northern Ireland Water was third with 6.3. Thames, Wessex and Yorkshire Water (all 6.1) earned middling marks, followed by Scottish Water and United Utilities (both 6.0). Dwr Cymru Welsh Water (5.8), Severn Trent (5.6) and Southern Water (5.6) were all below the industry average while South West Water propped up the list with 5.5. The north-east utility scored highest on nine out of the ten categories, with the exception being innovation, where Anglian Water was judged as the most innovative.